Delivery & shipping

Once your order and payment have been successfully confirmed, we begin preparing your order for delivery.

Orders are normally processed within 1–3 days.

During busy periods, promotions, holidays or periods of high order volume, processing may take a little longer.

If there is a delay in processing your order, we will contact you using the contact information provided when you placed your order.

Masta Palace currently offers delivery within Ghana.

Delivery availability and delivery time may depend on your location.

We deliver to customers in Accra and other areas of Ghana where our delivery service is available.

If you are unsure whether we deliver to your location, please contact us before placing your order.

Delivery times depend on your location and the availability of our delivery service.

As a general guide:

• Accra and surrounding areas: approximately 1–3 days.
• Other locations in Ghana: approximately 2–5 days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer during public holidays, weekends, promotional periods, adverse weather conditions, courier delays or other circumstances outside our control.

Delivery charges depend on your location and the applicable delivery service.

The applicable delivery fee will be communicated to you during the order/delivery arrangement process before your order is dispatched.

If you have questions about delivery charges before placing an order, please contact us.

Customers are responsible for providing accurate delivery information when placing an order.

Please make sure you provide:

• Your full name.
• An active phone number.
• Your delivery location.
• Any useful directions or delivery instructions.

Providing incorrect or incomplete information may cause delays or prevent successful delivery.

Masta Palace is not responsible for delivery delays caused by incorrect information provided by the customer.

After your order has been confirmed, we may contact you using the phone number or other contact information provided during checkout to confirm your delivery details.

Please ensure that the phone number provided when placing your order is active and accessible.

If we are unable to reach you, delivery may be delayed.

If a delivery attempt is unsuccessful because the customer is unavailable, the delivery address is incorrect, or the customer cannot be reached, we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where a new delivery attempt is required because of incorrect information or the customer’s unavailability.

Where tracking information is available, customers can use our Track order page to check the status of their order.

If you have not received your order within the expected delivery period, please contact us with your order number so that we can assist you.

Although we work to deliver orders within the estimated timeframe, some delays may occur.

Possible causes include:

• Courier delays.
• Incorrect or incomplete delivery information.
• Public holidays.
• Unusual order volumes.
• Weather conditions.
• Traffic or transportation issues.
• Circumstances outside our reasonable control.

If your order is delayed, please contact us and we will help you check its status.

If you believe your order has been lost or has not arrived within the expected delivery period, please contact us as soon as possible.

Provide your order number and the phone number used when placing the order so that we can investigate the delivery status.

We will work with the relevant delivery provider where necessary to resolve the issue.

International delivery is available. Please contact us before placing your order so we can arrange it with you.

The applicable delivery charges, estimated delivery time and any customs or import requirements will be communicated to you before your order is dispatched.

If your order arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs of the package and the product before disposing of any packaging.

We may request photographs or other information to help us investigate the issue.

For information about returns, exchanges and refunds, please see our Returns & refund policy.